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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

    Create a Ticket   Check Existing Ticket

     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Welcome to BecexTech. How may we assist you?

    Add Attachment
    Most Asked Questions
    Delivery Lead Times

    All Orders will be processed within 48 working hours and will get dispatched as soon as order is verified. Normal delivery lead time will be about 2 - 4 working days throughout Australia wide as soon as the order get dispatched provided that there is no delay from courier side or due to other external factor. Please be advised that, Delivery to remote area or PO BOX area may takes 3 - 7 working days depending on the remoteness.

    If you need the delivery to be made by specific time, we advise you to contact us or raise a ticket to avoid dissapointment.


    Accepted Payment Method

    BecexTech Australia accepts Credit Card, Direct Deposit, and Money Order/Cheque payment methods.

    Bank Deposit/ Internet Transfer

    Bank Transfer is preferable and secure way to pay your order(s) is to directly deposit/sending the payment via internet into our bank account. Upon transferring the funds, please make sure you put your order # or your full name as a reference:

    Note: Bank account details will be sent to your registered email address on BecexTech system therefore please ensure your email address is valid.

    Credit Card

    BecexTech Australia accepts 2 major credit card type: Visa and MasterCard. Your CC will not be charged before your order is shipped. NO Surcharge is applied for CC payment.

    PayPal

    All PayPal payment must be made from a verified account.


    Delivery Charges and Services

    Shipping/Postage fees may vary depending on item sizes(dimension) and package selected. In order to calculate the shipping fees, item(s) can be added to the shopping bag and customer may be able to check the postage cost on shopping bag page from shipping estimator tool without having to register their details.


    Tracking My Order

    You can monitor your order's progress once we have dispatched it from our warehouse in your “My Account” section of the website. You must be a registered user to be able to track your order.


    14 Days Peace-Of-Mind Money Back Guarantee

    At BecexTech, we ensure that you will not regret with your purchase.  

    We do offer 14 days POM (Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition. 


    Top 8 Reasons To Buy From BecexTech

    1. Bargain Price

    Number 1 reason! Some may deny this as being one of the most important one, but who don’t love a bargain?  We admit that also do love bargain as much as you do. At BecexTech, we are able to negotiate volume purchasing agreements with our networks of distributors and suppliers due to our big sales volume. We pass your hard-earned cash back to you. 

    2. Great Customer Service and After Sales Service

    Unlike some others, we do not sacrifice our service by providing bargain price. Talk to us with any of your issue with your order and experience. we will be gladly to work something out for you as humanly as possible. Our team here is striving to look after you.

    3. FREE Complimentary Extras for every purchase 

    No matter what you buy or what price, we do offer the complimentary extra at NO cost at all to you for every purchase that you made through us. The extra is available under the option list before you are adding the item to shopping cart.

    4. Comprehensive local warranty terms and conditions 

    Buying a hot phone and camera at bargain price with local manufacturer warranty sounds good to you? Why not? Here at BecexTech we do the manufacturer warranty. Our principle for warranty is very simple. We do what manufacturer warranty do. Now, it’s a real peace of mind.

    5. Heaps of Selection 

    We always set our eye to the latest and hot product that have not been released in Australia yet. For most of the time you will find this from our website. If not, Name it and we will list this for you!

     6. 100% Satisfaction Guarantee or your money back

    We are committed to work through any issues you may have in accordance with our policies and strongly believe that we can resolve the issue through the good communication.Feel free to drop us an email and talk to us if you have ANY problems, we are more than happy to help.

     Below are the feedback from our past customers(and of course you are more than welcome to drop yours).

    ShopperApproved

    WOMOW

    GetPrice

     

    ProductReview 

     

    7. Our Guiding Principles

    CUSTOMERS DRIVE our business: Customer satisfaction is our reason for being. We strive to provide the highest level of service and consistently exceed our customers expectations.

    HONESTY is our foundation: Honesty is the cornerstone for all our business relationships. Our customers and partners deserve nothing less than the highest ethical standards from every level of our company.

    EXCELLENCE is our goal: Excellence is the standard by which we measure performance at every level and in every aspect of our business.

    8. Top Rated Telecommunication Business Across Australia

    We believe customer service is the key driver of our growth and that is why we invested so much of our time to develop customer service area. As a result of our effort, we had been top-rated by WOMO (World Of Mouth Online) as one of the best telecommunication business across Australia.

     


    7 Days Dead-On-Arrival Guarantee

    To ensure a complete peace of mind when purchasing from us, we offer DOA (Dead On Arrival) or known as 7 days ELF(Early Life Failure) .You must notify us as soon as the product stopped working to ensure it’s covered. Any DOA products will be replaced immediately as soon as it has been assessed. All accessories, items returned must be in original condition or product will be repaired instead.


    View More Questions

     
  • Live Chat

    Most Asked Questions
    Delivery Lead Times

    All Orders will be processed within 48 working hours and will get dispatched as soon as order is verified. Normal delivery lead time will be about 2 - 4 working days throughout Australia wide as soon as the order get dispatched provided that there is no delay from courier side or due to other external factor. Please be advised that, Delivery to remote area or PO BOX area may takes 3 - 7 working days depending on the remoteness.

    If you need the delivery to be made by specific time, we advise you to contact us or raise a ticket to avoid dissapointment.


    Accepted Payment Method

    BecexTech Australia accepts Credit Card, Direct Deposit, and Money Order/Cheque payment methods.

    Bank Deposit/ Internet Transfer

    Bank Transfer is preferable and secure way to pay your order(s) is to directly deposit/sending the payment via internet into our bank account. Upon transferring the funds, please make sure you put your order # or your full name as a reference:

    Note: Bank account details will be sent to your registered email address on BecexTech system therefore please ensure your email address is valid.

    Credit Card

    BecexTech Australia accepts 2 major credit card type: Visa and MasterCard. Your CC will not be charged before your order is shipped. NO Surcharge is applied for CC payment.

    PayPal

    All PayPal payment must be made from a verified account.


    Delivery Charges and Services

    Shipping/Postage fees may vary depending on item sizes(dimension) and package selected. In order to calculate the shipping fees, item(s) can be added to the shopping bag and customer may be able to check the postage cost on shopping bag page from shipping estimator tool without having to register their details.


    Tracking My Order

    You can monitor your order's progress once we have dispatched it from our warehouse in your “My Account” section of the website. You must be a registered user to be able to track your order.


    14 Days Peace-Of-Mind Money Back Guarantee

    At BecexTech, we ensure that you will not regret with your purchase.  

    We do offer 14 days POM (Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition. 


    Top 8 Reasons To Buy From BecexTech

    1. Bargain Price

    Number 1 reason! Some may deny this as being one of the most important one, but who don’t love a bargain?  We admit that also do love bargain as much as you do. At BecexTech, we are able to negotiate volume purchasing agreements with our networks of distributors and suppliers due to our big sales volume. We pass your hard-earned cash back to you. 

    2. Great Customer Service and After Sales Service

    Unlike some others, we do not sacrifice our service by providing bargain price. Talk to us with any of your issue with your order and experience. we will be gladly to work something out for you as humanly as possible. Our team here is striving to look after you.

    3. FREE Complimentary Extras for every purchase 

    No matter what you buy or what price, we do offer the complimentary extra at NO cost at all to you for every purchase that you made through us. The extra is available under the option list before you are adding the item to shopping cart.

    4. Comprehensive local warranty terms and conditions 

    Buying a hot phone and camera at bargain price with local manufacturer warranty sounds good to you? Why not? Here at BecexTech we do the manufacturer warranty. Our principle for warranty is very simple. We do what manufacturer warranty do. Now, it’s a real peace of mind.

    5. Heaps of Selection 

    We always set our eye to the latest and hot product that have not been released in Australia yet. For most of the time you will find this from our website. If not, Name it and we will list this for you!

     6. 100% Satisfaction Guarantee or your money back

    We are committed to work through any issues you may have in accordance with our policies and strongly believe that we can resolve the issue through the good communication.Feel free to drop us an email and talk to us if you have ANY problems, we are more than happy to help.

     Below are the feedback from our past customers(and of course you are more than welcome to drop yours).

    ShopperApproved

    WOMOW

    GetPrice

     

    ProductReview 

     

    7. Our Guiding Principles

    CUSTOMERS DRIVE our business: Customer satisfaction is our reason for being. We strive to provide the highest level of service and consistently exceed our customers expectations.

    HONESTY is our foundation: Honesty is the cornerstone for all our business relationships. Our customers and partners deserve nothing less than the highest ethical standards from every level of our company.

    EXCELLENCE is our goal: Excellence is the standard by which we measure performance at every level and in every aspect of our business.

    8. Top Rated Telecommunication Business Across Australia

    We believe customer service is the key driver of our growth and that is why we invested so much of our time to develop customer service area. As a result of our effort, we had been top-rated by WOMO (World Of Mouth Online) as one of the best telecommunication business across Australia.

     


    7 Days Dead-On-Arrival Guarantee

    To ensure a complete peace of mind when purchasing from us, we offer DOA (Dead On Arrival) or known as 7 days ELF(Early Life Failure) .You must notify us as soon as the product stopped working to ensure it’s covered. Any DOA products will be replaced immediately as soon as it has been assessed. All accessories, items returned must be in original condition or product will be repaired instead.


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    Delivery Lead TimesDelivery View19T
    Delivery Charges and ServicesDelivery View16T
    Tracking My OrderDelivery View13T
    InsuranceDelivery View9T
    14 Days Peace-Of-Mind Money Back GuaranteeWarranty and Returns View13T
    7 Days Dead-On-Arrival GuaranteeWarranty and Returns View11T
    Claiming The WarrantyWarranty and Returns View10T
    Accepted Payment MethodPayment View17T
    Top 8 Reasons To Buy From BecexTechCompany Info View13T
    Company Profile, Mission And ValuesCompany Info View11T
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