BecexTech US CS Team (BUSS)

All Orders will be processed within 48 working hours and will get dispatched as soon as order is verified. Normal delivery lead time will be about 2 - 4 working days throughout Australia wide as soon as the order get dispatched provided that there is no delay from courier side or due to other external factor. Please be advised that, Delivery to remote area or PO BOX area may takes 3 - 7 working days depending on the remoteness.

If you need the delivery to be made by specific time, we advise you to contact us or raise a ticket to avoid dissapointment.

You can monitor your order's progress once we have dispatched it from our warehouse in your “My Account” section of the website. You must be a registered user to be able to track your order.

Shipping/Postage fees may vary depending on item sizes(dimension) and package selected. In order to calculate the shipping fees, item(s) can be added to the shopping bag and customer may be able to check the postage cost on shopping bag page from shipping estimator tool without having to register their details.

At BecexTech, we ensure that you will not regret with your purchase.  

We do offer 14 days POM (Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition. 

BecexTech Australia accepts Credit Card, Direct Deposit, and Money Order/Cheque payment methods.

Bank Deposit/ Internet Transfer

Bank Transfer is preferable and secure way to pay your order(s) is to directly deposit/sending the payment via internet into our bank account. Upon transferring the funds, please make sure you put your order # or your full name as a reference:

Note: Bank account details will be sent to your registered email address on BecexTech system therefore please ensure your email address is valid.

Credit Card

BecexTech Australia accepts 2 major credit card type: Visa and MasterCard. Your CC will not be charged before your order is shipped. NO Surcharge is applied for CC payment.

PayPal

1. Bargain Price

Number 1 reason! Some may deny this as being one of the most important one, but who don’t love a bargain?  We admit that also do love bargain as much as you do. At BecexTech, we are able to negotiate volume purchasing agreements with our networks of distributors and suppliers due to our big sales volume. We pass your hard-earned cash back to you. 

2. Great Customer Service and After Sales Service

Unlike some others, we do not sacrifice our service by providing bargain price. Talk to us with any of your issue with your order and experience. we will be gladly to work something out for you as humanly as possible. Our team here is striving to look after you.

3. FREE Complimentary Extras for every purchase 

No matter what you buy or what price, we do offer the complimentary extra at NO cost at all to you for every purchase that you made through us. The extra is available under the option list before you are adding the item to shopping cart.

4. Comprehensive local warranty terms and conditions 

Buying a hot phone and camera at bargain price with local manufacturer warranty sounds good to you? Why not? Here at BecexTech we do the manufacturer warranty. Our principle for warranty is very simple. We do what manufacturer warranty do. Now, it’s a real peace of mind.

5. Heaps of Selection 

We always set our eye to the latest and hot product that have not been released in Australia yet. For most of the time you will find this from our website. If not, Name it and we will list this for you!

 6. 100% Satisfaction Guarantee or your money back

We are committed to work through any issues you may have in accordance with our policies and strongly believe that we can resolve the issue through the good communication.Feel free to drop us an email and talk to us if you have ANY problems, we are more than happy to help.

 Below are the feedback from our past customers(and of course you are more than welcome to drop yours).

ShopperApproved

WOMOW

GetPrice

ProductReview 

7. Our Guiding Principles

CUSTOMERS DRIVE our business: Customer satisfaction is our reason for being. We strive to provide the highest level of service and consistently exceed our customers expectations.

HONESTY is our foundation: Honesty is the cornerstone for all our business relationships. Our customers and partners deserve nothing less than the highest ethical standards from every level of our company.

EXCELLENCE is our goal: Excellence is the standard by which we measure performance at every level and in every aspect of our business.

8. Top Rated Telecommunication Business Across Australia

We believe customer service is the key driver of our growth and that is why we invested so much of our time to develop customer service area. As a result of our effort, we had been top-rated by WOMO (World Of Mouth Online) as one of the best telecommunication business across Australia.

Before making a warranty claim, we suggest you to contact us beforehand. We had been able to fix 30% of the product defect with simple repair over the email. 

All items will be inspected with the consideration of following aspects before it can be repaired:

• Fault
• Physical Damage
• Warranty Expired or Voided  

Items found to be damaged, without fault or out of warranty will be returned back to the customers with AU$55.00 charge, payable on return. BecexTech reserve the right to reject the warranty. All faulty items sent to BecexTech must be accompanied the following:

• Original Invoice/ Online Invoice issued by BecexTech
• Sufficient fault description written clearly on RA Card 
• Sufficient packaging protection

Items not meeting these requirements will be returned at a $10.00 charge, payable on return. Whilst we and our repair agents endeavour and do whatever it takes to fix the warranty goods at timely manner, the turaround of repairing process really depends on the availability of the damaged parts, software, etc.

All faulty items shall be returned to:

BXT International Return Dept

PO BOX 6297

Point Cook

Vic, 3030

For the full warranty terms and conditions, please refer to the following link. PDF reader is required to open this file.
BecexTech Limited Warranty

What to do in case of breakdown if i bought Australian stock?

Items marked as AU stock on title are Australian stocks and therefore customers may need to contact the local authorized service center for warranty work.